News Category: Latest News

CommonSpirit and Optum negotiations affecting Anthem’s network

CommonSpirit Health and Anthem Blue Cross and Blue Shield in Colorado Reach Agreement

New five-year contract restores Anthem members’ access to affordable health care at all CommonSpirit physicians and hospitals.

Last updated: May 20, 2024

CommonSpirit Health and Anthem Blue Cross and Blue Shield in Colorado have reached a five-year agreement providing Anthem members with continued access to affordable, high-quality care at all CommonSpirit hospitals, outpatient care centers, and physician offices across Colorado. Both organizations also agreed that any health care services Anthem members may have received at CommonSpirit since May 1, 2024, will be covered at in-network benefit levels.

With the new contract, Anthem members covered by Anthem employer-based, Medicare Advantage, and individual health plans in Colorado will have in-network access to CommonSpirit Health providers and care sites through April 2029.

Anthem members may contact the Member Service phone number on their Anthem ID card for assistance with any questions. Please don’t hesitate to reach out to Anthem if you have any concerns or need further information.

More information about this change can be found at Anthem.com.

 

 

Optum Colorado may be leaving the Anthem network on July 1, 2024

The CU Health Plan is aware of ongoing negotiations between Anthem and Optum Colorado. Anthem has been working closely with Optum — which includes the provider group formerly known as New West Physicians — but they have notified Anthem of their intent to leave Anthem’s network if a new agreement is not reached by June 30, 2024. Their doctors may leave Anthem’s network on July 1, 2024.

Here’s what you need to know:

  • Seeing a doctor or choosing a healthcare facility in the plan’s network keeps costs down – It’s up to plan members to choose which doctor to see and which healthcare facility to use, but selecting one in your plan will cost less. Members can find healthcare providers and facilities in your plan using the Sydney℠ Health app or by logging in to anthem.com/find-care. You also can call Member Services at the number on your Anthem ID card.
  • Plan Members may pay more if they decide to keep receiving care from Optum – Starting July 1, 2024, employees may pay more, or all, of the costs for the care received from this Optum providers. Some plans only cover care from doctors and facilities in the network, except in emergencies. Check your plan documents to learn more.
  • There may be exceptions – A plan member may be able to keep receiving care from Optum for a limited time if they are receiving certain types of care there. Plan documents include more information about Continuity of Care.

For questions or assistance regarding continuity of care, network adequacy, or balance billing, please contact the member services number on your Anthem member ID card. Please don’t hesitate to reach out to Anthem if you have any concerns or need further information.

Sydney Health: Coming soon to your mailbox

Sydney Health – Signed, sealed, delivered to you and yours.

 

Members of Anthem CU Health Plans might see a familiar name this month as our summer mailer arrives in your mailbox.

 

Scan the QR code to download Sydney Health today, and start exploring the wealth of wellness programs and impactful resources in the palm of your hands!

 

 

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

Wondr: Eat your BBQ, and manage your health, too!

Another Wondr session is coming soon! See details below for application period and session start dates.

 

 

View this flyer as a PDF.

Sydney Health: Your guide to better health and well-being

Ready to take charge of your health? Sydney Health is here to help!

Everything you need for easy access to your health and wellness benefits is at your fingertips. Take charge of your health from your smartphone or mobile device with the Sydney Health app.

 

Using Sydney Health, you can:

  • Compare costs for procedures
  • Check symptoms
  • Search for a doctor
  • Q&A with LIVE support via real-time chat
  • Check claims
  • Review benefits
  • Access your digital ID cards
  • Order medicine
  • Manage your healthcare spending accounts

 

Discover how Sydney Health can help you improve your health and wellness.

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

Check symptoms and find the care you need with Sydney Health

The Sydney Health app makes it easy to quickly and conveniently way to assess your symptoms when you’re sick and connect with a doctor, wherever you are.

 

Start with the Symptom Checker and answer a few questions about how you are feeling. The Symptom Checker intuitively uses the information you provide to assess your specific symptoms before you even see a doctor.

 

Next, you can use the Find Care tool to search for doctors and dentists and compare costs. The app can connect you to a board-certified doctor – anytime, anywhere – through a virtual text visit or video visit right from your phone or tablet.

 

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Find more

 

Introducing Ginger: an emotional wellness resource for Kaiser members

View this post as a PDF

Get the emotional support you need — whenever you need it.

Text with a coach using the Ginger app
We’re collaborating with Ginger to help you cope with some of life’s most common challenges — from stress, grief, and low mood to issues with work, relationships, and sleep. Ginger’s highly trained emotional support coaches are accessible 24/7, so you can get the guidance you need when you need it most.

Kaiser Permanente members can use Ginger for 90 days per year at no cost, no referral needed.1,2,3

What can you do with Ginger?

  • Text with your coach on the Ginger app now or schedule a time to connect later.
  • Discuss goals, share challenges, and create an action plan with your coach.
  • Get personalized, interactive skill-building tools from your coach from a library of more than 200 activities on the app.
  • View recaps from each texting session and track your progress.
  • Work with your coach to adjust your action plan if needed to better help you reach your goals.

Download Ginger now at kp.org/coachingapps/co

 

 

1. The Ginger coaching services described above are not covered under your health plan benefi ts, are not a Medicare-covered benefi t, and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. The coaching services are not available to any members under 18 years old. 2. The coaching services are neither offered nor guaranteed under contract with the FEHB Program, but are made available to enrollees and family members, 18 and older, who become members of Kaiser Permanente. The coaching services are available to members enrolled in the Child Health Plan Plus (CHP+) program who are 18 and older. 3. The coaching services are not available to anyone enrolled in the State of Colorado’s Fee-for-Service Medicaid program and receiving primary care medical provider services from Kaiser Permanente.

Sydney Health provides 24/7 support – your care on your time

Anthem’s Sydney Health app provides 24/7 support through text, chat, or Alexa.

 

 

Your care is personal. The way you access your Anthem health plan should be, too. That’s why our digital tools make it easy to find real-time answers and support in a manner that suits you best. Whether you prefer interactive chat, hands-free voice commands, or live chat, you now have solutions to help you feel supported during every moment of health.

Get Connected with Sydney Health

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

Foodsmart program update, effective February 1

–View this announcement as a PDF–

 We hope you have enjoyed using Foodsmart and that you’re finding eating healthy a little easier.

‌Beginning February 1, 2022, Foodsmart will no longer be offered as a no-cost CU Health Plan program, but you can continue using a downgraded version of this program.

‌Although a few features will no longer be available to you, you’ll continue to have access to…

  • Easy, Go-To Recipes
    Keep discovering delicious, healthy recipes — all filtered to match your preferences.
  • Simplified Grocery Shopping
    Add entire recipes to your Foodsmart grocery list, view it on your phone as you shop, or email it to whoever’s on grocery duty
  • Expert Nutrition Advice
    Check out Foodsmart on Facebook and Instagram, and read our bi-weekly email newsletter for expert nutrition advice, featured recipes and more.

Have questions about your new Foodsmart account?
See below or contact support@foodsmart.com for more details.

  1. ‌Will my member login change?
    Your login link and credentials will remain the same.
  2. Which features will be available to me using the free version of Foodsmart?
    Members will have access to recipes and grocery shopping only.
  3. Will grocery ordering still be available?
    Yes, you will still have access to ordering groceries through your recipes.

Looking for additional nutritional and culinary resources? Check out the CU Health Plan’s list of 10 Free and Low-Cost Nutrition Resources.

 

Kaiser care – in the palm of your hands

You use your phone for just about everything.

Why not use it for your health, too?

 

Are you registered on kp.org? If not, sign up at kp.org/register to get started. Then, download the Kaiser Permanente app and sign in using your kp.org login.

Learn more about the features of KP.org and the KP app here.

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

Check out Anthem’s Sydney Health app

Anthem’s app – Sydney Health – is smart, simple, and all about you.

 

 

With Sydney Health, you can find everything you need to know about your health plan — personalized and all in one place. Sydney Health makes it easier to get things done, so you can spend more time focused on your health.

Learn more about the features of the Sydney Health app here.

This post is part of the CU Health Plan’s ‘Your Health, Your Hands’ digital resource campaign.

Check out the CU Health Plan’s ‘Your Health, Your Hands’ page for campaign updates.

Introducing ‘Your Health – Your Hands’, a CU Health Plan campaign

The CU Health Plan has teamed up with Anthem, Kaiser, and Delta Dental of Colorado to distribute monthly tips highlighting the robust dashboard of digital healthcare resources available at the fingertips of CU Health Plan members receiving medical or dental coverage from any of these plan administrators. 

You can access all of our monthly updates here, on our dedicated ‘Your Health, Your Hands’ campaign page, and on BeColorado’s ‘Latest News’ page under the ‘Digital Plan Resources’ category.

Anthem, Kaiser, and Delta Dental of Colorado CU Health Plan administrators make it easier than ever to manage your and your family’s healthcare needs online at your convenience. 

By registering for your member portal online with Anthem, Kaiser, or Delta Dental of Colorado, members can:

 

  • Carry your digital ID cards wherever you go
  • Find and contact providers to meet your and your family’s specific healthcare needs
  • Access claims information
  • Better understand your coverage and benefits
  • …and so much more!

 

Utilizing your digital member portal with Anthem, Kaiser, or Delta Dental of Colorado not only saves you time, but also enables you to keep accurate, up-to-date, and complete healthcare records. Each of these plan administrators offers a mobile app, too — so you can quickly and securely access the information you need, when and where you need it.

Set up your medical or dental member portal today, and confidently manage your individual and your family medical or dental records online from your computer or smartphone.

 

It’s your health. In your hands. Visit our Your Health, Your Hands page for more info!

Exploring Seasonal Affective Disorder (SAD)

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November 2021

Exploring seasonal affective disorder
We’ve all heard of the “winter blues.” A dreary sort of feeling when summer and autumn are over, and you’ve got several months of darker, colder days ahead. While some people love the winter months, others aren’t big fans. In fact, some people struggle with the winter months so severely that they have what’s known as seasonal affective disorder, or SAD. Let’s talk a little about how SAD affects people, and what solutions are out there.

What is seasonal affective disorder?
Seasonal affective disorder (SAD) is a type of depression that affects people during winter months, and subsides during the rest of the year. SAD begins to emerge as the days get shorter and colder, and people get less exposure to sunlight. The symptoms of SAD can range from mild to severe, and include fatigue, low mood, loss of interest and motivation, and trouble sleeping or sleeping too much. Many people who struggle with SAD dread the winter months, as they know it will be a hard time for them and can affect their work and relationships.

While still not fully understood, scientists have found a link between shorter winter days and a biochemical imbalance in the human brain. In some people, the circadian rhythm — the brain’s natural process that regulates sleep and wakefulness — may fall out of step with the day-to-day schedule. Other factors that may be at play are levels of serotonin and melatonin, two chemicals in the brain that affect mood and sleep patterns.

How can seasonal affective disorder be managed?
Because exposure to sunlight is a factor, experts recommend that people with SAD experience as much daylight as possible. Whenever the sun is out, it’s a good idea to try to sit outside or even by a window for a little while. Taking a walk outside is a great option, because it exposes people to sunlight and provides physical activity. Specialized light boxes are also sometimes used to deliver what’s called bright light therapy, which mimics natural outdoor light.

Other ways to prevent and manage SAD include spending time with friends and family, or getting more exposure to one’s community. Volunteering, taking that walk with a neighbor, or even exploring a winter sport can be helpful. Creating a routine or schedule around any of these options can help keep symptoms at bay and give people something to look forward to during dreary winter months. Since SAD is a form of depression, many of the things typically recommended for people struggling with depression tend to be helpful for SAD.

Of course, the symptoms of SAD can be severe. Anyone who is experiencing symptoms that make it hard to cope with everyday life should seek the assistance of a mental health professional.

Get better sleep during winter months 
If you find that your sleep gets disrupted during winter months, Sleepio may be able to help. Sleepio is an online sleep improvement program proven to help people overcome the obstacles that are keeping them from healthy sleep in just six weeks. The program uses cognitive behavioral techniques that are backed by decades of clinical research, and has been shown in studies to help people fall asleep 54% faster, spend 62% less time awake at night, and have 45% better functioning the next day. Sleepio is available to you as a CU Health Plan employee for free, and you can get started today.

A digital solution for poor sleep
If you’ve been struggling with sleep, that can impact your mental and physical well-being. CU Health Plan offers a benefit that may be able to help.

Sleepio is an online sleep improvement program proven to help you clear your mind, improve your sleep, and have better days in just six weeks. The program uses cognitive behavioral techniques that are backed by decades of clinical research, and has been shown in studies to help people fall asleep 54% faster, spend 62% less time awake at night, and have 45% better functioning the next day. Try Sleepio today and start sleeping better tonight.

 

2021-22 Flu Season – Flu Shot Administration Update

Some grocery store pharmacies (e.g., King Soopers) may require customers to provide proof of insurance when receiving flu shots this season. Because of this, CU Health Plan members are encouraged to take your benefits cards with you or have a digital copy available on your phone wherever you receive a flu shot. If anyone else in your household is receiving a flu shot this season, proof of insurance may also be required for other members on your policy in order to receive their flu shot.

Members of the Exclusive, the Extended or the High-Deductible/HSA-compatible CU Health Plan have both an Anthem medical benefits card and a CVS pharmacy benefits card. Please be sure to take your CVS pharmacy benefits card with you or have a digital copy of this card available when visiting a King Soopers or other grocery store pharmacy for a seasonal flu shot.

 

Seasonal Flu Shot Coverage by CU Health Plan

 

Exclusive, Extended, High Deductible and Medicare

The flu shot is covered under Anthem plan members’ preventive care benefits at 100% when you go to a health professional in your plan. Contact your primary care doctor to get information about receiving a flu shot. Members can also get a flu shot at urgent care facilities, retail health clinics, many pharmacies or walk-in doctors’ offices in their plan.

Questions? Call the number on your Anthem member ID card or visit anthem.com to find a health professional in your plan near you. For additional questions, call the Anthem Dedicated Customer Service team at 1-800-735-6072.

 

CVS

CVS Caremark administers the pharmacy benefits of Anthem CU Health Plans. There will be no cost to members who receive their flu shot at any network pharmacy. Find network pharmacy locations at Caremark.com. Visit CVS.com/immunizations/flu for more information.

Questions? Contact CVS Caremark’s dedicated CU Health Plan Customer Care team at 1-888-964-0121, available 24 hours a day, seven days a week, 365 days a year.

 

Kaiser

CU Health Plan – Kaiser members may visit kp.org/flu. If members aren’t already vaccinated for COVID-19, they may be able to get both the flu shot and COVID-19 vaccine at the same time— and it’s safe to do so. Visit kp.org/covidvaccine to schedule a vaccination appointment, get the latest updates on booster shots, learn how the vaccines work, and more.

Kaiser members can receive a flu shot from multiple retail locations, listed below, at no additional cost through March 31, 2022.  View Kaiser’s updated 2021-22 flu season flyer here..

Members have the following options to get a no-cost flu shot:

  • Scheduled Appointments (beginning Sept. 1) – members can receive a flu shot at their next scheduled appointment at a Kaiser Permanente Medical Office.
  • Walk-in Flu Shots Sept. 1–Nov.30, no appointment necessary, 9 a.m.-5 p.m., Monday-Friday at the following medical offices: Arapahoe, Aurora Centrepoint, Franklin Lakewood, Lone Tree, Loveland, Premier, Pueblo North, Rock Creek, Westminster, and Wheat Ridge
  • Walk-in Flu Shots Oct. 1–Nov. 30, no appointment necessary, 9 a.m.-5 p.m., Monday-Friday at most medical offices (except behavioral health and Skyline).
  • Saturday Walk-in Flu Shots throughout the month of October, from 9 a.m.-5 p.m., at the following medical offices: Aurora Centrepoint, Arapahoe, Fort Collins, Franklin, Highlands Ranch, Lakewood, Lone Tree, Loveland, Rock Creek, Premier, Pueblo North, Westminster, Wheatridge
  • Retail Locations – October 1, 2021 through March 31, 2022: Albertsons, City Market, Costco, CVS (including CVS pharmacies in Target), King Soopers, Kroger, Rite Aid, Safeway, Sav-on, Walgreens, Wal-Mart

To find a flu shot location near you, visit kp.org/flu. If members aren’t already vaccinated for COVID-19, they may be able to get both the flu shot and COVID-19 vaccine at the same time— and it’s safe to do so. Visit kp.org/covidvaccine to schedule a vaccination appointment, get the latest updates on booster shots, learn how the vaccines work, and more.

Questions? Contact Kaiser support for 2021-22 flu season information.

Additional Flu Season Resources

Common Locations for Flu Shots

  • Doctor’s Office
  • Grocery Store
  • Pharmacies & Drug Stores
  • Retail Stores
  • Medical Center
  • Pediatrician’s Office
  • Clinics
  • Community Center

Centers for Disease Control and Prevention (CDC)  Resources on 2021-22 Flu Season and the COVID-19 Pandemic

2021-22 Flu Season

The CDC recommends that you and your family members get a flu vaccine in September or October. Because it takes about two weeks for the flu vaccine to provide protection, it is recommended that you and your family members get vaccinated before the flu begins spreading in your community.

This year, flu shots are highly recommended due to the ongoing COVID-19 pandemic.

Both flu and COVID-19 are serious respiratory illnesses. Because some symptoms of the flu and COVID-19 are similar, it may be hard to tell the difference between them based on symptoms alone, and testing may be needed to help confirm a diagnosis.

Getting the flu vaccine later in the season is still beneficial – assuming flu viruses are prevalent – and can protect you and your family members from serious flu illness and flu-related complications.

The number of immunizations created each season are limited and it is expected flu shots will be in high demand as long as the COVID-19 pandemic is ongoing. Employees and their families are encouraged to make an immunization appointment early in the season, before demand really starts to increase. Appointments save the time and inconvenience of waiting out long lines for walk-in immunizations, in addition to increased sanitization between patients waiting for their flu shots.

Check with your doctor directly regarding their specific flu shot administration process to determine details including flu shot availability, appointment requirements and applicable co-payment/co-insurance costs. 

If your doctor is unable to provide you with a flu shot, many other locations will continue to offer flu shot immunizations this season, including pharmacy clinics such as participating CVS and Walgreens locations, and participating Walmart, King Soopers and Safeway pharmacies. Flu shot availability and administration may vary by location, so it is best to call ahead with any questions.

Check out the following information about the 2021-22 flu season, and give yourself a shot at good health!

Additional 2021-22 flu season information is forthcoming – we’ll continue to update this page as it becomes available.

 

Flu Shot Resources for CU Employees by CU Health Plan

 

Exclusive, Extended, High Deductible and Medicare

The flu shot is covered under Anthem plan members’ preventive care benefits at 100% when you go to a health professional in your plan. Contact your primary care doctor to get information about receiving your flu shot. Members can also get a flu shot at urgent care facilities, retail health clinics, many pharmacies or walk-in doctors’ offices in their plan.

Call the number on your Anthem member ID card or visit anthem.com to find a health professional in your plan near you.

For additional questions, call the Anthem Dedicated Customer Service team at 1-800-735-6072.

CVS

CVS Caremark administers the pharmacy benefits of Anthem CU Health Plans. There will be no cost to members who receive their flu shot at any network pharmacy. Find network pharmacy locations at Caremark.com. Visit CVS.com/immunizations/flu for more information.

Questions? Contact CVS Caremark’s dedicated CU Health Plan Customer Care team at 1-888-964-0121, available 24 hours a day, seven days a week, 365 days a year.

Kaiser

CU Health Plan – Kaiser members may visit kp.org/flu for a listing of all medical offices offering flu shots and get the most up-to-date information on flu vaccine supply. 2021-22 flu season information is forthcoming.

Members may also contact Kaiser support for 2021-22 flu season information. Members in the Southern, Northern or Mountain Colorado service areas may also get a flu shot at an affiliate provider or a community retailer. Applicable copayment/coinsurance may apply. Members should keep their receipt, download a medical claim form from kp.org, and send it in with the flu shot receipt to the address on the claim form. Members can call Member Services to have a claim form mailed to them.

 

Additional Flu Season Resources

Common Locations for Flu Shots

  • Doctor’s Office
  • Grocery Store
  • Pharmacies & Drug Stores
  • Retail Stores
  • Medical Center
  • Pediatrician’s Office
  • Clinics
  • Community Center

Centers for Disease Control and Prevention (CDC)  Resources on 2021-22 Flu Season and the COVID-19 Pandemic

Notice of Anthem Litigation Settlement

Anthem, along with other Blue Cross and Blue Shield plans and the Blue Cross and Blue Shield Association, recently agreed to settle multi-district antitrust litigation brought by subscribers. The Court issued preliminary approval of the settlement in November 2020, and the Plaintiffs have now begun notifying potential class members. If you receive a notification and have any questions, contact:

 

The settlement website, at www.BCBSsettlement.com

  • A toll-free inquiry number, which is 888.681.1142
  • An email address, which is info@BCBSsettlement.com

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    COVID-19 Vaccine FAQs

    Download this post as a PDFDownload

     

    The CU Health Plan continues to monitor the COVID-19 pandemic and have put together the following list of frequently asked questions regarding vaccine developments based on information provided to us by Anthem, CVS Caremark, and Kaiser Permanente as of January 11, 2021.

    1. Who is eligible to receive the vaccine? When can I receive the vaccine?

    The State has developed a phased approach to vaccine distribution as shown in the timeline on the Colorado Department of Public Health & Environment (CDPHE) website. As of January 11, 2021, Governor Polis has recently prioritized those aged 70 and older to receive the COVID-19 vaccine within phase 1B at scheduled COVID-19 vaccine appointments.

    Vaccines must be provided in compliance with the State’s guidance according to the timeline on the Colorado Department of Public Health and Environment (CDPHE) website. Please refer to the timeline to determine which phase of vaccine distribution applies to you.

    2. How do I sign up to receive the vaccine?

    The process of preparing to receive the COVID-19 may vary according to several factors, including vaccine availability, patient’s eligibility, and/or patient’s doctor’s office vaccine administration.

    • First, check which eligibility phase applies to you according to the timeline on the Colorado Department of Public Health & Environment (CDPHE) website.
    • Call your general practitioner’s office regarding questions about their vaccine administration processes to determine if you will be able to receive the vaccine during the applicable distribution phase.
    • Call your insurance provider regarding questions about vaccine administration processes to determine how and where you may be able to receive the vaccine during the applicable distribution phase.

    Anthem – Dedicated Customer Service: 1-800-735-6072 or visit Anthem.com/coronavirus/

    CVS Caremark (CVS administers pharmacy benefits for all Anthem CU Health Plans) – Contact CVS Caremark’s dedicated CU Health Plan Customer Care team at at 1-888-964-0121, available 24 hours a day, seven days a week, 365 days a year.

    Kaiser – Due to high interest in the COVID-19 vaccines, Kaiser’s Appointment and Advice Contact Center is experiencing very high call volumes and long wait times. Vaccine-eligible members are strongly encouraged to use the e-visit at KP.org/covidvaccine or the automated phone line (1-844-951-1932) to register for the vaccine.

    3. Do I have to pay for the COVID-19 vaccine?

    All eligible individuals (members and non-members) may receive a COVID-19 vaccination from providers offering the vaccination on behalf of the State of Colorado at NO COST. Vaccine doses purchased with taxpayer dollars are required by the federal government to be given at no cost. Insured and uninsured patients who receive the vaccine will not have any out-of-pocket cost.

    4. I’ve already had COVID-19. Will I still need to get the vaccine?

    Yes. The recommendation from the CDC is that people who have previously been infected and recovered should get vaccinated since immunity from vaccines will last longer. However, if you have active COVID-19 symptoms, you should delay getting the vaccine until you’ve recovered and met criteria for ending isolation.

    5. Can my spouse or family members receive the vaccine?

    Yes. Vaccines must be provided in compliance with the State’s guidance according to the timeline on the Colorado Department of Public Health and Environment (CDPHE) website. Please refer to the timeline to determine which phase of vaccine distribution applies to you.

    6. If I receive the vaccine, can I stop wearing a mask?

    No. It will be important for everyone to keep using all available methods to help reduce the spread of COVID-19. These include covering your mouth and nose with a mask, washing your hands often, and staying at least 6 feet away from others.

    7. How can I get the most up-to-date information on the COVID-19 vaccine?

    CU Health Plan Members and non-members can access COVID-19 information specifically for Coloradans at covid19.colorado.gov. This website includes the statewide vaccine provider map, which is updated every Wednesday with locations that have received vaccine shipments within the past two weeks. While vaccine supplies are limited, providers on this map may or may not have vaccine or appointments currently available. Please call for information before visiting.

    Another useful tool available to CU Health Plan members and non-members is PlanYourVaccine.com

    Anthem (CU Health Plans: Exclusive, Extended, High Deductible, Medicare)

    Anthem.com/coronavirus/

    Three things to know about the COVID-19 vaccine

    CVS Caremark (administers pharmacy benefits for all Anthem CU Health Plans: Exclusive, Extended, High Deductible, Medicare)

    Caremark.com/covid19

    CVS COVID-19 Member Webinar Update

    Kaiser

    For more questions and answers on the COVID-19 vaccine, visit KP.org/covidvaccine. Or call the Kaiser national COVID-19 vaccine hotline at 1-855-550-0951. The hotline is available 24/7 (in English and Spanish) and will provide the latest vaccine information.

    Additional Kaiser resources:

    KP.org/covidvaccine

    Kaiser Permanente process for signing up for the COVID-19 vaccine

    COVID-19 Vaccine

    COVID-19 Vaccine Q&A

    What to expect when you get your COVID-19 vaccine

    Flu season is right around the corner, have you thought about getting a flu shot?

    Download file to view announcement as a PDFDownload

    The CDC recommends that you and your family members get a flu vaccine in September or October. Because it takes about two weeks for the flu vaccine to provide protection, it is recommended that you and your family members to get vaccinated before the flu begins spreading in your community.

    This year, flu shots are highly recommended as the COVID-19 pandemic continues to change and evolve on a global scale. Both flu and COVID-19 are serious respiratory illnesses. Because some symptoms of the flu and COVID-19 are similar, it may be hard to tell the difference between them based on symptoms alone, and testing may be needed to help confirm a diagnosis. 

    Getting the flu vaccine later in the season is still beneficial – assuming flu viruses are prevalent – and can protect you and your family members from serious flu illness and flu-related complications.

    The number of immunizations created each season are limited and it is expected flu shots will be in high demand as long as the COVID-19 pandemic remains an active threat.

    Previous flu seasons may have had less emphasis on the advantages of making an appointment to receive your flu shot. “Walk-ins welcome!” has long been a popular approach to checking your flu shot immunization off the to-do list. Employees and their families are encouraged to make an immunization appointment early in the season, before demand really starts to increase. Appointments save the time and inconvenience of waiting out long lines for walk-in immunizations, in addition to increased sanitization between patients waiting for their flu shots.

    Check with your doctor directly regarding their specific flu shot administration process to determine details including flu shot availability, appointment requirements and applicable co-payment/co-insurance costs. Some doctors’ offices may offer a tiered approach to flu shot administration that could entail scheduled appointments, drive-up immunizations, or walk-in flu shots. Your doctor can help determine the best approach for you and your family.

    If your doctor is unable to provide you with a flu shot, many other locations will continue to offer flu shot immunizations this season, including pharmacy clinics such as participating CVS and Walgreens locations, and participating Walmart, King Soopers and Safeway pharmacies. Flu shot availability and administration may vary by location, so it is best to call ahead with any questions.

    For CU Health Plan – Exclusive members, UCHealth primary care clinics will begin to offer patients and Exclusive plan members the flu shot beginning in mid-September. There is no extra cost when an Exclusive plan member receives a flu shot during an office visit. If a member would like to receive their flu shot from a UCHealth clinic without an office appointment, there will be a designated nurse in each clinic to administer the shot. There is no extra cost when a member receives a flu shot from this designated nurse.

    Check out the following information about CU Anschutz’s on-campus flu shot clinics as well as these additional resources, which vary by CU Health Plan, and give yourself a shot at good health!

    CU Anschutz On-Campus Flu Shot Clinics

    Get your annual flu vaccination through the CU Anschutz Campus Health Center starting Sept. 14. Students, faculty and staff can call 303-724-6242 to make an appointment. Drive up or walk up to the tent located in the Monte Vista parking lot south of the Anschutz Health and Wellness Center at your scheduled time. Please do not arrive early or late to your appointment time. Do not enter the Wellness Center building. Appointments are offered most Mondays, Wednesdays and Thursdays, Sept. 14 – Oct. 15, from 9 a.m. – 1 p.m. and 2 p.m. – 5 p.m.

    Flu Shot Resources for CU Employees by CU Health Plan

    Exclusive, Extended, High Deductible and Medicare

    The flu shot is covered under Anthem plan members’ preventive care benefits at 100% when you go to a health professional in your plan. Contact your primary care doctor to get information about receiving your flu shot. Members can also get a flu shot at urgent care facilities, retail health clinics, many pharmacies or walk-in doctors’ offices in their plan.

    Call the number on your Anthem member ID card or visit anthem.com to find a health professional in your plan near you. Members may also visit timewellspent.anthem.com/employee-education/cold-flu for more information on flu shot season.

    For additional questions, call the Anthem Dedicated Customer Service team at 1-800-735-6072.

    CVS

    CVS Caremark administers the pharmacy benefits of Anthem CU Health Plans. There will be no cost to members who receive their flu shot at any network pharmacy. Find network pharmacy locations at Caremark.com. Visit CVS.com/immunizations/flu for more information.

    Questions? Contact CVS Caremark’s dedicated CU Health Plan Customer Care team at 1-888-964-0121, available 24 hours a day, seven days a week, 365 days a year.

    Kaiser

    CU Health Plan – Kaiser members will receive either an email, direct mail, and/or text message about flu shots in August and September. Members may visit kp.org/flu or call the flu hotline at any time for a listing of all medical offices offering flu shots and get the most up-to-date information on flu vaccine supply.

    Members can call the 24/7 Flu Hotline anytime, day or night:

    • Denver/Boulder: 303-344-7600
    • Mountain/Northern/Southern Colorado: 1-866-868-7091

    Kaiser is offering a phased approach to flu shot immunizations for the 2020-21 flu season.

    • Scheduled appointments (which started Sept. 1): Members can receive a flu shot at their next scheduled appointment at a KPCO medical office.
    • Drive-up flu shots: Sept. 1 – 30, by appointment only, 9 a.m.-5 p.m. Monday-Friday 
    • Walk-in flu shots: Oct. 1 – Nov. 30, no appointment necessary, 9 a.m.-5 p.m. Monday-Friday 

    Beginning Dec. 1, members will need to make an appointment to get a flu shot at a KPCO medical office.

    Members in the Southern, Northern or Mountain Colorado service areas may also get a flu shot at an affiliate provider or a community retailer. Applicable copayment/coinsurance may apply. Members should keep their receipt, download a medical claim form from kp.org, and send it in with the flu shot receipt to the address on the claim form. Members can call Member Services to have a claim form mailed to them.

    Kaiser’s phased approach to re-opening medical offices

    Please see below for details provided to the CU Health Plan team regarding Kaiser’s phased approach to re-opening some of their medical offices.

    Additional reading:

    Kaiser – Phone Visit FlyerDownload
    Kaiser – Video Visit FlyerDownload

    As Kaiser Permanente continues response to COVID-19, our highest priority remains the safety of our members, our staff, and the communities we serve. While the state of Colorado transitions to a “Safer at Home” model, Kaiser Permanente is initiating a phased approach to reopening some of our medical offices. This approach will provide additional locations for members to be seen in-person for primary and specialty care needs that can’t be met virtually.

    Virtual First Puts Safety First

    While we know that all care cannot be managed through a virtual visit, we encourage members to utilize our many virtual care options, when appropriate, prior to scheduling an in-person appointment.

    Throughout the COVID-19 crisis, Kaiser Permanente has been a leader in the state in offering robust virtual services to provide members with the care they need, while helping ensure the safety of our patients, staff, and physicians. As we begin increasing in-person access, we want members to take a “Virtual First” approach to accessing care.

    If In-Person Care is Required

    When a member arrives at a medical office, they will be greeted by a Kaiser Permanente team member for check-in. At that time, they will be given a mask if they do not already have one. We are requiring all patients, visitors, staff, and physicians to wear a mask while in the medical office.

    As was always a part of our practice, each exam room and its equipment are thoroughly cleaned in between each patient visit. Given the emphasis on physical distancing, seating has been modified in waiting areas and six-foot floor markers have been established in the pharmacy lines.

    What Your Employees Should Know

    • Our “Virtual First” approach to care is in place for your employees’ safety and convenience and the provider they connect with can always help them determine if they need an in-person visit. Share the attached flyers about video and phone visits and let employees know they can learn more about all virtual care options on kp.org/getcare.
    • In the coming days, we will be sending out an email to all members with information about in-person visits and locations, pharmacy hours, and resources for accessing virtual and in-person care.
    • The latest information on our temporary medical offices hours of operation and pharmacy hours can be found on kp.org/coronavirus.
    • Kaiser Permanente is working toward resuming non-urgent and elective surgeries and procedures in a coordinated manner that will continue to protect our patients, staff, physicians, and communities.
    • As always, members can schedule appointments on kp.org, or call the Appointment and Advice Contact Center 24/7 at 303-338-4545 or 1-800-218-1059 (TTY 711).

    Virtual First is an important part of Kaiser Permanente’s commitment to the health and safety of our communities during these challenging times. It is still important for us to observe strong preventive measures, like physical distancing, to help flatten the curve of the coronavirus.

    Kaiser’s operations will continue to evolve as the safety of our members and staff allow, and the CU Health Plan team will continue to receive updates on the latest developments.

    Self-care and meditation resources for Kaiser CU Health Plan members

    In these challenging times, it’s more important than ever to support your team in caring for their mental health. That’s why Kaiser is providing our members with access to Calm, a highly rated powerful meditation and sleep app, at no cost.

    Calm helps your employees build resilience and mental fitness through better sleep, mindfulness, and meditations. Features include:

    • Guided meditations
    • Programs taught by world-renowned experts
    • Sleep Stories narrated by celebrity guests
    • Mindful movement videos

    Help your employees ease into a mindfulness practice, drift off to sleep, or lower stress with help from Calm. Members can register for Calm and other Self Care resources by visiting www.kp.org/selfcareapps. Members will be made aware of Calm directly in the next few weeks through a combination of direct mail, email, text messaging and IVR (interactive voice response) messaging. Below are three flyers you can share with your Kaiser Permanente members to help them get started with Calm and MyStrength.

    1. Calm
    2. MyStrength
    3. Calm and MyStrength combined

    For more information, please contact Info@BeColorado.org.

    Five Questions for Tony DeCrosta

    Chief Health Plan administrator serves to reduce health care costs – without reducing benefits

    Published 04/23/2020 in CU Connections

    By Erika Durbin

    For many, health care benefits may seldom come to mind until they are in demand: an illness you can’t shake, family planning or your child’s broken arm.

    This is not the case for CU Health Plan Chief Administrator Tony DeCrosta, who joined CU to manage the University of Colorado Health and Welfare Trust in 2014. The trust exists to moderate health care costs for university employees and their families, without reduction of valuable benefits. The CU Health Plan is composed of DeCrosta and his team of CU staff who manage the Trust.

    To continue reading this article about CU Health Plan Chief Plan Administrator, Tony DeCrosta, access this article in its entirety on CU Connections or view it here.

    Download this article hereDownload

    Ovia responds to COVID-19 with women’s health support center

    April 3, 2020: Ovia COVID-19 Add’l Support UpdateDownload
    March 26, 2020: Ovia Response to COVID-19Download

    Ovia, CU Health Plan’s family planning, pregnancy and women’s health wellness program, has responded to COVID-19 with a first wave of additional support resources available to Ovia members. These resources include:

    • New content answering frequently asked questions about COVID-19
    • A note from Ovia’s Chief Medical Officer about what pregnant women and new moms should know about the virus
    • Support from Ovia health coaches, who are being continuously trained on the latest recommendations from the CDC

    In addition to those resources, Ovia launched a COVID-19 support center, where members can find the latest information on the virus, get answers to their most pressing questions, and use an interactive symptom tool to monitor their health and assess their symptoms. Based on the results from that tool, Ovia Health provides each member with curated resources and guidance. Ovia plans to continue adding to these resources in the coming days and weeks.

    You can find more information and visualizations of the COVID-19 support center and the rest of Ovia’s related releases in the PDF below.

    Please reach out the CU Health Plan team at Info@BeColorado.org for more information.

    ASI encourages members to file claims electronically to avoid processing delays during COVID-19 pandemic

    Effective March 24, ASI is taking the precautionary measure of allowing incoming mail to remain untouched and unopen for three (3) days to ensure the safety of ASI employees opening the mail.

     ASIFlex highly encourages participants to file claims electronically as this will result in quicker reimbursement to CU employees and safer processing for ASI employees.  Participants can file claims via the free mobile app, online by signing into their account, or by fax at 877-879-9038.  ASI asks participants to consider signing up for direct deposit and electronic communications via email or text as this will also reduce paper usage and wait times.  Participants can do this online once they sign into their account.

     ASICOBRA is encouraging participants to register online to make elections and enter payment information.  COBRA beneficiaries can make one-time payments (with a convenience fee) or set up recurring payments with no additional fees.

     ASI is posting these notices in various places on the website and within online account detail for those that have access.  ASI encourages employees to set up an online account or to access the mobile app to avoid delays in claims processing.  Fax submissions are also acceptable as those come through as images to be stored electronically on the account(s).  Direct deposit would also be beneficial to persons filing claims at this time so they can avoid visiting a bank to cash checks. 

     ASI remains committed to providing uninterrupted service for all of our clients.  Please check www.asiflex.com for updated information during this time. 

    Be better than before with biometrics screenings

    Keep track of your health goals with yearly biometric screenings  

    You can be better than before with biometric screenings. CU Health Plan members are eligible to receive a free biometric screening during Friday, Feb. 15 through April 17.

    A biometric screening offers insight into your overall health by measuring your body composition and lipid and glucose levels. This information can help you understand your risk for chronic illnesses like heart disease, diabetes and hypertension. Knowing where you stand can help you avoid health hazards. If you’re already living with a chronic illness, you’ll have a better picture of how you’re managing the disease and what you can improve.

    You’ll get the most out of biometric screenings if you participate each year. Creating a year-to-year record helps you keep track of changes in your health, which could indicate that you need to make improvements. If you’re on an Anthem plan and have a MyHealthConnection account, you’ll have easy access to your results.

    Here’s what you need to know for testing day:

    • Bring your CU Health Plan ID card
    • Fasting 10-12 hours prior to your appointment is recommended but not required
    • Wear a loose fitting shirt that allows you to roll up your sleeves
    • Additional testing is available for a fee (cash, checks and credit cards will be accepted)
    • After participating, you’ll be entered into a raffle for a chance to win a ZonLi weighted blanket

    Sign up for biometric screenings.

    New Anthem ID cards begin arriving Jan. 21

    Use your new card for continuity of service         

    Anthem Blue Cross and Blue Shield will mail new health plan ID cards to CU Health Plan members the week of Jan. 21. If you are a CU Health Plan member using a plan administered by Anthem–Exclusive, Exclusive2, Extended, High Deductible/HSA Compatible or Medicare—please begin using the new card as soon as you receive it.

    You can receive your new card faster by downloading the Anthem Anywhere app. The app allows you to access your ID card at any time and if the card is ever updated in the future, you will have immediate access to the latest edition of your card. You’ll also be able to find a doctor, access your Anthem health records, manage your prescription benefits and estimate healthcare costs all within the app.

    Whether you prefer the old-fashioned plastic card or the digital version, the new card you receive will have the following updates:

    • New pharmacy BIN and PCN numbers
    • A separate Member Services number
    • A new pharmacist help number

    The new ID cards will not affect prescription benefits. Anthem is issuing new cards because they recently changed the way they process prescription drug claims. Their new process should amount to better customer service for members and pharmacists. If you do not receive your card, contact the HR department.