Use your new card for continuity of service
Anthem Blue Cross and Blue Shield will mail new health plan ID cards to CU Health Plan members the week of Jan. 21. If you are a CU Health Plan member using a plan administered by Anthem–Exclusive, Exclusive2, Extended, High Deductible/HSA Compatible or Medicare—please begin using the new card as soon as you receive it.
You can receive your new card faster by downloading the Anthem Anywhere app. The app allows you to access your ID card at any time and if the card is ever updated in the future, you will have immediate access to the latest edition of your card. You’ll also be able to find a doctor, access your Anthem health records, manage your prescription benefits and estimate healthcare costs all within the app.
Whether you prefer the old-fashioned plastic card or the digital version, the new card you receive will have the following updates:
- New pharmacy BIN and PCN numbers
- A separate Member Services number
- A new pharmacist help number
The new ID cards will not affect prescription benefits. Anthem is issuing new cards because they recently changed the way they process prescription drug claims. Their new process should amount to better customer service for members and pharmacists. If you do not receive your card, contact the HR department.